Terms & Conditions

Conditions Générales

SILENUS ADRIATIC d.o.o.
Baltazara Bogišića 12, Dubrovnik, Croatie
OIB: 49577482909 | MB: 05415047

Dernière mise à jour : avril 2026

1. Général

Les présentes Conditions Générales régissent the use of transfer and transportation services provided by Silenus Adriatic d.o.o. By making a booking, you agree to these terms in full.

2. Réservation et confirmation

Toutes les réservations sont soumises à disponibilité. A booking is confirmed once you receive a written confirmation via email.

3. Prix et paiement

Tous les prix sont en EUR and include VAT where applicable. Payment is due as agreed at the time of booking.

4. Annulation et remboursement

Annulation gratuite : Up to 24 hours before pick-up.
Annulation tardive : Less than 24 hours — 50% fee.
Non-présentation : Full price after 30 min (60 min airports).

5. Responsabilités du passager

Accurate pick-up and drop-off locations
Ready at the agreed time
Inform us of special requirements at booking
Appropriate behaviour during transfer

6. Nos responsabilités

Clean, safe vehicles
Professional drivers
Punctual pick-up
Flight monitoring for airport transfers

7. Retards et force majeure

Non responsable des retards from traffic, weather, strikes, or force majeure.

8. Bagages

Bagages standards inclus. Oversized items must be declared at booking.

9. Sécurité des enfants

Sièges enfants disponibles upon request at booking.

10. Responsabilité

Limitée à la valeur of the booked service. Not liable for indirect losses or missed flights.

11. Réclamations

Envoyer à info@silenusadriatic.hr dans les 7 jours.

12. Droit applicable

Droit de la République de Croatie. Tribunal compétent : Dubrovnik.

Contact

SILENUS ADRIATIC d.o.o.
Baltazara Bogišića 12, Dubrovnik
+385 97 719 6331
info@silenusadriatic.hr